IT Account Manager – Southfield

Company Name:

TechTeam Global, Inc.

Position Type:

Full-time

Desired Experience:

2 - 4

TechTeam Global, Inc. is a global provider of information technology and business process outsourcing services. The company's ability to integrate computer services into a flexible, total single point of contact solution is a key element of its success. Partnerships with some of the world's "best-in-class" corporations provide TechTeam with unparalleled experience and expertise in providing the following IT support solutions: help desk/call center services, technical staffing, professional services/systems integration, and training programs. The successful candidate will act as Account Manager and liaison to client in client development (account sales growth) and performance management capacity. Will determine client needs. Solicit new business with existing clients. Investigate and ensure proper resolution of customer complaints. Promote process and business goals to ensure financial and performance objectives are met. Responsible for follow-up on purchase orders and changes of scope. Responsible for budget creation and re-forecasting.
	Required Qualifications
	Prior work experience as an Account Manager within multi-national information technology industry, specifically, IT Services and Solutions *Account Manager, 2 years plus, prior experience *Bachelors Degree or equivalent required *Excellent communication skills *Excellent business skills *Diligent follow-up skills *Good organizational skills *Previous Account Management experience within IT Services ideally, call center help desk *Excellent written and verbal communications skills *Superior presentation skills *General financial and business understanding *Effective negotiation skills *Proven sales experience *Proficient with Microsoft Office including Power Point, Excel, Outlook and Word. *Ability to travel 50% plus
	Preferred Qualifications
	Prior  work experience as Account Manager within  IT Services technology industry.
	Conditions of Employment
	Tech Team Global is a drug free  workplace.  We reserve the right to require drug & alcohol testing as a condition for employment.
	Equal Employment Opportunity
	All persons shall have the opportunity to be considered for employment without regard to their race, color, national origin or ancestry, age handicap or disability, sex, marital status, liability for service in the armed forces of the United States, citizenship or any other characteristics protected by federal, state or local laws.

Qualified and interested applicants, please apply at www.techteam.com/careers and reference job # 000357.